AI agents are intelligent digital assistants that can understand instructions, process information, and perform tasks inside business workflows.
A business can use AI agents for customer support, sales qualification, document analysis, employee assistance, and enquiry management.
Unlike a simple chatbot, an AI agent can be designed to follow workflows, use business data, and help users complete practical tasks.
Businesses should start with a clearly defined use case, such as support automation or lead follow-up, before moving into advanced AI agent systems.
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